How can we help you today?
Open a ticket for help with your website, hosting, domain, software or billing. Our support team tracks every request until it is resolved.
Open a support ticket
Website down, email not working, a bug in your software? Tell us and we'll get on it.
New ticket →Find my tickets
We'll email you a secure link to all of your tickets.
Report abuse
Spam, phishing, malware or illegal content on a site or email we host? Report it here.
Submit a report →Quick answers
Common questions
How fast will you reply?
We reply to most tickets within one business day (Sat-Thu, 10am-6pm Dhaka time). Urgent issues like a website being down are handled first.
My website is down. What should I do?
Open an Urgent ticket with your domain name and what you see (an error message or a screenshot helps). For hosting customers, you can also call or WhatsApp us.
How do I reset my email password?
Open a "Hosting & email" ticket with the email address. For security we will verify ownership before resetting it.
Can I add files to my ticket?
Yes. You can attach up to 3 files (images, PDF, documents or ZIP, max 5 MB each) when you open a ticket or reply.
How do I report spam coming from a domain you host?
Use the Report abuse form and include the full email headers. Our team investigates every report.